Thank you for shopping with Geoforma Studio. We want you to be fully satisfied with your purchase. Please read our refund and return policy carefully.

📃Overview

Our return policy lasts 14 days from the date of delivery. If 14 days have passed, unfortunately, we can’t offer you a full refund or exchange.

To be eligible for a return:

    • Your item must be unused and in the same condition that you received it.
    • It must also be in the original packaging.
    • A proof of purchase is required.
    • You contact us at info@geoformastudio.com before sending the item back.
Non-returnable items include:

    • Custom or personalized orders

    • Items that have been used, installed, or altered in any way

    • Products returned without original packaging

    • Items damaged due to improper handling or care after delivery

    • Natural stone products with color, texture, or pattern variation that are inherent to the material

Partial refunds may be granted (if applicable):

    • Items with signs of wear or use
    • Products returned with incomplete packaging or missing protective materials
    • Any item that is returned more than 14 days after delivery
    • Returns where damage occurred during return shipping due to insufficient packaging
Refunds

Once your return is received and inspected, we will send you an email confirming receipt and notifying you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be applied to your original method of payment within 7 business days.

Late or missing refunds

If you haven’t received a refund yet:
Recheck your bank account.
Contact your credit card company—it may take time before your refund is officially posted.
Contact your bank—processing time can vary.
If you’ve done all this and still haven’t received your refund, please contact us at: info@geoformastudio.com.

Sale items
Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us by email at: info@geoformastudio.com. We will provide the return address and further instructions.

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift, the refund will be sent to the original purchaser.

Shipping returns

To return your product, please contact us by email first. We will provide detailed return instructions.

Buyers are responsible for paying return shipping costs if the return is not due to a product fault or defect. Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund amount.

For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

📌 Important Note on Natural Stone Products

Each item from Geoforma Studio is made of genuine natural stone.
Therefore, variations in color, pattern, veins, or texture are part of the uniqueness and not considered defects.

We provide reference images, but no two pieces are identical.

👤 Buyer Responsibility & Disclaimer

  • By placing an order, the buyer agrees to our Terms of Sale, including this policy.

  • We are not liable for delays caused by customs or shipping companies.

  • In the case of a payment dispute, we will provide full documentation, including product descriptions, customer communication, and shipping records, to ensure a fair resolution.

We aim for fairness and transparency and are always happy to answer questions before your purchase.

Need help?

If you have any questions regarding refunds or returns, contact us at: info@geoformastudio.com